Frequently Asked Questions
Q: How much does your service cost?
A: We charge a simple hourly rate for labor, so we can do whatever you need without piling on a charge for each
service we provide or for each computer we work on. Our hourly rate is $75/hr for residential service with a one hour minimum and $90/hr for
business service with a one hour minimum. Ask us
about our reduced rates for business maintenance service.
Q:Do
you charge for travel time?
A:No,
unless you live outside the areas we serve.
Q:How long do repairs usually take to
complete?
A:Of course this can be highly variable, but when we analyzed our last 100
service calls, the average time was about 1 hour and 40 minutes. 33 of the last
100 calls required one hour or less to solve.
Q: What are the qualifications of your technicians and
consultants?
A: Because we often run into complex, difficult problems,
we require a minimum bachelors degree in computer science or related
field and 5 years of experience.
Q: What if my repair requires an extensive amount of
time for a simple problem, can my bill spiral out of control?
A: No. If the computer needs things like extensive and time
consuming diagnostics (virus scanning, low level formatting etc.) we will offer
to take it back and put it on the bench for overnight service. We only charge
for the time we are actively working on the
problem.
Please contact is if you have any further questions:
(480) 888-5040
email: info@peakcomputercare.com